yooda 35bd's Privacy Policy

1 Introduction and Scope

yooda 35bd is an online gaming and betting platform that provides casino games and sports betting services to Bangladeshi users. This privacy policy ("Policy") explains what information we collect about you while you use our website, mobile app, and related services ("Platform"), and how that information is processed.

This policy applies only to yooda 35bd's own services. We are not responsible for third-party websites or services. This policy has been written in plain language so that you can fully understand what happens with your information.

2 What Information We Collect

yooda 35bd collects your information at various stages. The information falls into two main categories:

2.1 Information You Provide Directly

During account registration, login, or when contacting support, you provide the following information yourself:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• Information associated with your preferred payment method (bKash, Nagad, Rocket, or Upay number)
• ID card or national identity card details (if identity verification is required)
• Messages sent to the support team via live chat or email

2.2 Automatically Collected Information

Some information is collected automatically when you use the platform. This includes:

• Device type, operating system, and browser information
• IP address and internet connection details
• Your browsing activity and navigation patterns within the site
• Game play history, bet amounts, and transaction records
• Login time, date, and session duration
• Data collected through cookies and similar tracking technologies

3 Purpose of Information Use

yooda 35bd uses collected information for the specific purposes below. We never use information unnecessarily or without permission:

• Account Management: For registration, login, password recovery, and managing secure sessions.
• Service Delivery: For processing deposits, withdrawals, gameplay, and bonuses.
• Identity and Age Verification: To confirm that all users are at least 21 years of age.
• Fraud Prevention: To detect unauthorized transactions, multiple accounts, and suspicious activity.
• Customer Support: To resolve issues and answer your questions.
• Platform Improvement: To analyze user experience and improve service quality.
• Communication: To send important security notices, transaction confirmations, and account-related information.
• Responsible Gaming: To identify and assist with problematic gaming behavior in line with our responsible gaming guidelines.

4 Data Storage and Security

yooda 35bd has adopted industry-standard technical and organizational measures to keep your personal information secure.

4.1 Encryption and Security Technology

All data transmission on the platform is encrypted using SSL (Secure Socket Layer) technology. Stored data is also kept in encrypted form, making unauthorized access completely impossible.

4.2 Access Control

Only staff members for whom access to your information is essential for service delivery can access it. Every staff member is required to follow strict confidentiality agreements and undergo regular security training.

4.3 Data Retention Period

Information is retained for the entire period your account is active and for as long as necessary after account closure to meet legal obligations. Financial transaction records are kept for an extended period, as they may be needed for audit and legal purposes. Once the purpose has been fulfilled, data is securely deleted.

5 Sharing Information with Third Parties

yooda 35bd does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

5.1 Service Provider Partners

The minimum information necessary for service delivery is shared with payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and gaming software suppliers. Strict data-processing agreements are in place with these partners.

5.2 Legal Obligations

Information may be provided in response to a court order, a lawful request from a government authority, or a legal obligation. This is not our policy but a legal requirement.

5.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities to protect platform security, prevent cyber fraud, and investigate criminal activity.

6 Cookies and Tracking Technology

The yooda 35bd platform uses cookies and similar technologies to improve user experience and ensure the platform functions correctly.

6.1 Essential Cookies

These cookies are essential for the platform to perform its basic functions. They are used to maintain login sessions, carry out security checks, and confirm your identity during deposits. Disabling these cookies will prevent the platform from working properly.

6.2 Functional Cookies

These cookies store your preferences, language settings, and customizations so that you do not have to set everything up again each time you log in.

6.3 Analytical Cookies

These cookies are used to understand how users interact with the platform, which helps improve service quality. Data collected here is fully anonymized.

You can manage cookies by changing your browser settings, but disabling certain cookies will mean you cannot access many features of the platform.

7 Your Rights

yooda 35bd believes users should have full control over their own information. You have the following rights:

• Access to Information: You may request to know what information we hold about you.
• Correction of Information: You may request correction of inaccurate or irrelevant information.
• Deletion of Information: Subject to legal and contractual obligations, you may request that your information be deleted.
• Objection to Processing: You may object to your information being used for specific purposes.
• Data Portability: You may request your personal information in a standard format.
• Unsubscribe from Marketing: You may request to stop receiving promotional emails or messages.

To exercise these rights, contact our support team. We generally respond to requests as quickly as possible after receiving them. For more information about our services, you can read our About Us page.

8 Protection of Minors' Information

yooda 35bd strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect any information from minors. If we learn that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has used the platform or provided information, please contact us immediately. We will take prompt action.

9 International Data Transfers

yooda 35bd's servers and data centers may be located in various countries. When your information is transferred to another country, we ensure that equivalent or higher data protection standards are in place in that country or with that partner. Legal agreements and contractual safeguards are always applied for international data transfers.

10 Changes to the Policy

This privacy policy may be updated as our services and technology change over time. For significant changes, we will notify you by email or through a notice on the platform.

Continuing to use the platform after any changes will indicate that you agree to the updated policy. We therefore recommend checking this page regularly.

11 Complaints and Contact

If you have any questions, concerns, or complaints about this privacy policy, you can contact us directly. Our support team is available 7 days a week, 24 hours a day in Bengali and English. For general questions, you can visit our FAQ section.